FAQ

Services

Bespoke Bouquet specialises in daily flower delivery services. We offer same-day delivery if the order is placed in the morning and delivery is restricted to areas only within 30km from our premises. For a full list of our deliverable locations, see below. Please avoid using the Manual EFT Payment Method if you need same day delivery.

Yes, upon request we can assist with wedding flowers, including bridal bouquets, boutonnieres, corsages, table settings and beyond.

Yes! We are happy to provide flowers for dinner parties, birthday get togethers, bridal showers, baby showers, etc. We primarily work off of what’s currently available on our website, but are happy to discuss details with you.

We do not offer any holiday decor services, including Christmas tree installations, wreaths, or garlands. We do offer holiday decor centerpieces, which you can find on our website.

Delivery

Dur to the nature of the products we can only deliver up to 30kms from our premises to reduce the risk of damage.

  • Sandton
  • Chartwell
  • Fourways
  • Dainfern
  • Diepsloot
  • Midrand
  • Broadacres
  • Pipeline
  • Riverglen
  • Beverley
  • Randburg
  • Bryanston

Yes, we offer same-day delivery if the order is placed before 11am in the morning of the day and delivery is restricted to areas only within 30km from our premises. Please avoid using the Manual EFT Payment Method if you need same day delivery.

0 to 6 km – R 70.00 delivery fee
7 to 11 km – R 75.00 delivery fee
12 to 20 km – R 150.00 delivery fee
20 to 30 km – R 200.00 delivery fee

(Delivery radius is calculated from our premises to the destination)

Yes, you will have to order a floral arrangement to qualify for delivery. For example a box of chocolates or a single teddy would not qualify, these are addons. If you wish to order something below our delivery minimum, you may call us to place an order for store pickup.

Our #1 goal is to have your flowers delivered as quickly as possible. We will deliver your order within the selected time frame in the checkout process. Our delivery time frame is from 8am – 5pm, as routes/traffic vary each day. Trust us it will be there before 5 PM 🙂

Yes! You will receive an email confirmation sent to your email address when the flowers have been delivered.

If your item arrives damaged or not up to standards, please contact us within 24 hours to address the issue. After 1 day we will be unable to replace your order.

Payment

The payment system which we use is safe and secure. You can choose any the following options for the payment:

Credit Cards

We accept Visa and Mastercard credit card payments.

Debit Cards

We accept debit cards payments.

EFT Payments

We also accept EFT payments. This enables you to make payments with traditional internet banking integration system. The EFT gets verified instantly using our payment gateway to facilitate the transaction.

Manual EFT
We also accept Direct EFT payments to our account. This enables you to make payments with your own internet banking system. The EFT will have to reflect in our account before your order goes out for delivery, please allow for 48-36 hours lead time if using this payment method.

Subscriptions

Absolutely! To purchase one of our subscription services, you can visit our subscriptions page here.

We will put together a beautiful arrangement of the freshest flowers that are in season at the time, and deliver on your selected date very month that it is valid. The size, colour and type of flowers will vary according to what is available from the market.